Process

Zeno Imaging knows that every business is unique – that’s why we deliver unique, customized Managed Print Services to each of our clients.

Our Managed Print Services process begins with a comprehensive, all-inclusive evaluation of current printing trends and document management workflow within an organization. We also conduct a complete inventory of existing on-site devices, monitor supply use patterns and track costs using our Remote Management Software and assessment tools. This gives each of our clients a clear snapshot of their current printing environment and associated costs, providing a baseline from which we can establish our service delivery and implementation goals.

 

In addition to conducting a complete assessment of current printing costs and capacities, our Managed Print Services team takes the time to learn about each of our clients’ business needs. Using our client-focused service delivery model, we develop an in-depth understanding of our clients goals, requirements and schedules so that we can deliver a truly customized Managed Print Service solution.

Once we have completed our initial assessment, we work closely with key stakeholders at each organization to develop a comprehensive print management strategy. We consider all aspects of Managed Print Services, including financial implications, productivity, user training, service support and long-term goals.

We then present a customized solution proposal to our partners, outlining the projected cost savings, benefits and implementation process. Because Zeno Imaging is vendor-neutral, we can focus of designing the best possible solution for each of our clients using world-class technologies from a variety of suppliers.

Once implemented, Zeno Imaging conducts ongoing assessment and monitoring of our Managed Print Services to ensure optimal performance and customer satisfaction.